Home Care Case Manager / Staff Scheduler

Karma HomeCare LLC is seeking a dedicated Staff Scheduler/Case Manager for our dynamic and growing office in Carlisle, PA. We are committed to providing exceptional non-medical home care services to help the elderly and people with disabilities live safely and independently in their homes. Our unique approach emphasizes a team-oriented and personal touch, making a significant impact on our clients' lives. Join our leadership development program and build a fulfilling career with us!

Responsibilities

• Coordinate and assign caregivers to clients based on their needs.
• Conduct client assessments and home visits to evaluate service requirements and develop personalized service plans.
• Monitor the quality and hours of service delivered, ensuring client satisfaction and adjustments as needed.
• Engage with clients to track progress and maintain high levels of satisfaction.
• Work collaboratively with the Field Service Coordinator and Marketing team to understand patient needs and ensure appropriate caregiver placements.
• Manage phone calls and provide administrative support.
• Maintain patient confidentiality and privacy with respect and dignity.
• Be available for on-call scheduling and case management as needed.
• Travel occasionally to open new cases and visit existing clients.

Requirements

• Fluency in English other languages is plus.
• Sales skill, Excellent follow up skills.
• Proven experience in scheduling, case management, or a related field.
• Strong understanding of case management principles.
• Excellent communication, organizational, and time management skills.
• Proactive problem-solving abilities and the capacity to handle multiple tasks.
• Proficiency with Microsoft Office and scheduling platforms.
• Ability to work independently and as part of a team.
• Problem solving skills and ability to multi-task.
• Valid Driver’s License.

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person